In the year 2017, smart speaker sales tripled. 25 million devices were sold during the year with 11 million moving during the final quarter alone. Voice as an engagement platform is clearly on the rise. Up until this point, however, it has required very specialized application developers to create these voice interactions that live inside of the worlds smart speakers.
The purpose of this project was to create a platform that could be used by non-technical subject matter experts to create engaging, useful and responsive voice user interfaces for any purpose. The creation of these experiences on this platform is as easy as the creation of a drag and drop web form.
The platform allows management of the voice user interface content in a very familiar “CMS-like” manner and allows for things like outbound notifications, API integrations and complex rule management to drive dialogue.